Policy
Frequently Asked Questions
Is there a minimum quantity to place an order?

No, but the more pieces you run, the lower the per piece price.

What is your turn-around time?

Typically our turnaround time is 7-10 business days from artwork approval. Earlier deadlines can be fulfilled depending on production volume.

What type of graphic files do you accept?

We operate on a PC platform. We accept Adobe Product files (CS5 or earlier), TFF, JPEG, GIF, BMP, and EPS.

Please see our ART REQUIREMENTS tab for more specifics. Are there any extra charges or setup fees?

• Screen print does have a screen charge based on the number of colors, and print locations. The screen charge is needed every time apparel is printed.
• Embroidery does have a one (1) time digitizing fee per logo. Price is based on the size of the logo, and the amount of thread to create the logo.
• Larger and Plus Sizes: There is an extra charge for sizes lager than Adult X-Large.
• Non-Wearable Items: There may be a setup charge for certain Non-Wearable items.
• Shipping: Shipping charges do apply.

What methods of payment do you accept?

We accept Cash, Money Orders, Personal and business Checks, and PayPal. We also accept Purchase Orders from businesses, schools, and government agencies.

Can I see a sample before my order goes into production?

You will receive an electronic “proof ” and confirmation of your order before we go into production. We can help you with any other questions you have about the design and printing process. Call us at (717) 376-6306 or email us at steph@sewuniquece.com

Artwork Policy
Decoration Preparation Services are labor service costs paid directly or indirectly by the customer so that SUCE can either create a brand new design, or re-create a customer’s existing design, into the proper format necessary for SUCE to decorate a customer’s order. Because of these fees, all artwork and digitizing created by SUCE for our customer’s is the property of our customer. SUCE will maintain all art at our facility for our usage in executing our customer’s orders. Because our policy is to charge for the decoration preparation services for production orders solely on a cost-recovery basis, any transfer to the customer of rights to creative works and materials prepared or contracted by our personnel is subject to said fees, commensurate with the creative services rendered and at a value determined solely by SUCE. SUCE reserves the right to display completed artwork in our showroom or on our website as examples of our work. All new or edited artwork must be approved by the customer, via e-mail, fax or in person, before we will proceed with the decoration of your order.
Minimum Order
Direct to Garment Printing - NO Minimums

Dye Sublimation Printing - NO Minimums

Heat Transfers - NO Minimums - minimal costs may apply

Screen Printing - Our minimum order quantity for screen printing is 36 pieces (per imprint image).

Embroidery - Our minimum order quantity for embroidery is 6 pieces of the same design. A quantity of 1 piece is acceptable for monogramming. If a “less than minimum” order is placed, a minimal cost will apply.

Additions or Changes to an Order
Additions or changes to an order may occur prior to 6 days before the original delivery date, and not affect our ability to meet that delivery date. When these additions or changes occur within 6 or fewer days prior to the original delivery date, we will do our best to make the additions or changes and still meet the original delivery date. Any additional charges incurred by SUCE to include these additions or changes on the original order will be added to the final invoice.
Production Time/Order Completion
Our normal screen printing and embroidery production time is 10 working days from the day an order is placed. During our busier times of the year (April-June and September –December) production could take as long as 15 work days. For promotional products, the production time is determined by the factory. We will give you estimated completion dates at the time you place your order with us.
Pick Up or Shipping
The majority of our completed orders are shipped from our showroom, located at 661 North 8th Street, Lebanon PA. If our customer requests their order to be delivered, additional charges may apply. Orders may also be picked up at our showroom during hours. Prior arrangements must be made.
Order Cancellations
An order cannot be cancelled except by agreement with SUCE, and after an agreement has been made to pay for the work already completed. Cancellations must be confirmed in writing. Completed orders cannot be cancelled.
Terms of Sale
For new customers a 50% deposit is required at the time the order is placed, with the balance due when the order is completed. Existing customers could be offered C.O.D. or net 15 day terms. We accept cash, checks, money orders, and Pay Pal payments. The customer is responsible to reimburse SUCE for any returned check bank fees.
Custom Design Services
SUCE can help you to create a design for use in the decoration of products purchased from us. The cost for this service is included in the preparation fees, as long as the time spent does not exceed 1 hour. After the first hour, a fee of $ 45.00 per hour will be charged for this service.
Packaging
All orders are bulk folded. Poly bagging is available on most items at an additional cost of $ .25 per item.
Claims
All claims for defects in workmanship must be made within 5 working days of the customer’s receipt of the order.
Pricing
Pricing is subject to change without notice. Final pricing can be influenced by brand, quantity ordered, color of garments, and decoration requirements. All price quotations are good for 30 days from the date of the original quote. Large volume price quotations are available upon request.
Samples
The customer must pay for any garment sample that must be custom ordered and that cannot be returned to the supplier. In the event the customer places an order which could include the sample, the cost of the sample will be included in the final order at a rate that reflects the quantity of that order. If a sample needs to be decorated, all decoration service fees apply.
Correct Garment Size Selection
SUCE custom decorates every order to our customer’s specifications. However, we do not make, assemble or manufacture the garments themselves, so we cannot guarantee that the physical garments as sized will meet your needs. To help you decide on the correct garment sizes needed for your order, we can provide you with as much sizing information as the manufacturer provides to us. When requested, we will also provide sufficient samples to allow you, our customer to select the correct sizes needed for your order. Ultimately the customer is responsible to order the correct size garment. SUCE does not accept returns or provide free replacements on ordered items that are custom decorated and are tagged by the manufacturer with the correct sizes ordered by the customer.
Washing Instructions
Embroidered items – All embroidered items should be washed inside out with a mild detergent. NO BLEACH. Do not leave soaking in water or lying in a pile when wet. Iron on the reverse side of the embroidery.

Screen printed items – Wash screen printed items inside out, following garment manufacturers washing instructions.

Direct to Garment printing - We recommend that garments be washed inside out, especially for the first washing. If items are washed on the gentle cycle, and line dried they will last even longer. NO BLEACH.

Sublimation printing - We recommend that garments be washed inside out, especially for the first washing. If items are washed on the gentle cycle, and line dried they will last even longer. NO BLEACH.

Steph Wolfe
President/Owner
717-376-6306
steph@sewuniquece.com
Brian Stanilla
Vice President
717-657-9380
brian@sewuniquece.com